Help Centre

COVID – 19

What measures do Vervo Inc. take to protect customers from Covid – 19?

According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, Vervo Inc. is constantly monitoring the situation (and any official advice from public health and government advice issued in connection with the same). Vervo Inc. and its distribution warehouse is taking precautionary measures to protect customers and staff.

In respect of the COVID – 19 threat, here are some additional measures implemented by Vervo Inc. and its Warehouse:

  • All Vervo Inc. employees and warehouse employees have received additional training and education on hand hygiene, social distancing and we have implemented more hand washing and hand-sanitizing stations throughout the workplace.
  • We are adhering to Public health guidelines regarding isolation and quarantine for 7 to 14 days, should staff and employees show flu-like symptoms, have a high temperature or signs of fever and persistent cough.
  • We are taking extra precautions on reducing any touch and transmission points throughout Vervo Inc. and warehouse premises and workplace.

 

COVID- 19 DELIVERY MEASURES

Due to COVID – 19, all our carriers and delivery transportation have taken precautionary measures to ensure the health and safety of their drivers and our customers.

Rest-assured our carriers and transport partners are adhering to Public health and Government advice and guidelines as the well-being of everyone is our top priority.

Our manufacturing and delivery services is still working in a normal pace and has not been impacted by the situation. However, we highly encourage our customers to use their home address for delivery.

As we move forward all carriers will be reducing contact upon delivery by eliminating the need of signatures.

You can see carrier guidelines by visiting their website. You will be notified by email upon dispatch to confirm delivery information.

We hope that you understand and appreciate the measures that we take and have implemented solely to protect you and ensure that we can continue to operate as normal.

 

MY ACCOUNT

Becoming a Vervo is simple! Head on to the sign-up page to join our My Vervo community for your everyday health & wellness tips, workout tips, and access to the best health & wellness supplements and nutrition out there.
Changes to your account details and information, whether it’s your payment information, address, personal details and password is easy. Log in to your account and you’ll find the options that you need.
You do not need to worry! Vervo Inc. adheres to privacy policy laws and ensures the safety of your data and information. For more details head on to our Privacy Policy.
Forgotten your password? Simply head on to Login page and select the “Forgot your password?” link and you will be on your way to reset it in no time.
Simply log in to your account and go to your email preferences or one of our emails and click “Unsubscribe”. Don’t forget that you can always choose to re-subscribe at any time!

 

ORDERING

Placing an order is simple and easy! You can either place an order through your account or check out as guest.
Click view or edit your cart. In the bottom right look for Coupon Code under shipping, to the right click add coupon and type in your Coupon Code, finally click APPLY.
You will be notified by email when it is on the way! Your account will also make it easy for you to track your order progress. Simply log in and you will find all the information that you need.
You can make changes to your order before it is placed. You can also make changes before you check out. If you have an account with us simply log-in to your account and choose the order that you wish to cancel and you will be notified by email if the cancellation process worked. Please do not make a new order until you received a notification from us. Unfortunately, once you have placed an order you will not be able to make any changes.
We take pride in our products and so we are sorry to hear this! We work to the highest standard possible to ensure we meet your expectations and give you a great customer experience however when things go wrong, we are more than happy to help.Please email our customer service right away or send us a message through your account and we will get back to you as fast as we can!
In a damage case, please do not dispose the item as we may request pictures of the damage so we can take necessary measures to prevent it from happening again.
 
For a wrong item received, send us an email or message us through your account with the following information:
Order #
Incorrect product received
Correct product to order
 
As soon as we investigate it, we will send you the outcome and steps to take. For any missing items: We make sure that you receive what you need as quickly as possible and, in some cases, we may ship your items separately.
You will receive a confirmation email along with the list of items sent. You may allow more time if an item has not been received.
Once the delivery time frame has been met and you still did not receive the item, you can send us a message through your account to let our Customer Service team know and they'll be happy to help.
We're sorry to hear you want to cancel. Can we help you with anything so that you don't have to? Feel free to contact our Customer Service team through your account or send us an email. If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order. You will be notified by email within an hour to let you know if the cancellation worked. If it fails, this is due to the order getting ready to be sent.
Items that are in stock are at a high priority and processed quickly so that we can aim to get products to our customers without delay. See our Returns Policy to help you get the order back to us instead.
We work around the clock to make sure we are always fully stocked. We want you to be able to order and receive the products you love effortlessly and so we always aim to let you know if an item is out of stock and provide you with a good alternative in the meantime. We value your patience as now and then there can be unexpected delays, if so, we will do our part to get in touch with you to let you know.

 

DELIVERY

As soon as you place an order, we will notify you when your order is on the way. In cases where a tracking number is provided, use the tracking link provided in your email or located in your account to check the status of your order. Please have an eye for delivery cards. Your parcel may have been left somewhere safe such as your managers office, neighbor or been taken to a local mail facility.
Please see our delivery page for more information regarding delivery times. If you still need to report your order as lost, send our customer service an email or message us through your account.
Please see our delivery page to check on delivery times within US, CA and rest of the world.
Yes, it is possible. For any orders delivered outside of the US could result into import charges or custom duties. The recipient of the parcel may have to pay any applicable charges prior to receiving their goods. While we do not have control over these charges, we are not able to advice what the cost may be.
No need to worry, the courier will leave a card notifying you of a delivery. This card will let you know where your parcel is and how you can collect it.
 
 

PRODUCT PRECAUTIONS & RISKS

While we ensure we only deliver products with the highest and safest standard possible, we are all about your well-being. If you are unsure about taking any of our dietary supplements and other products, we highly encourage that you read all warning, directions and cautions on the product label before opening and taking the product. We also encourage for you to read product descriptions or even checking out the blog pages for more information about our products and their benefits.

Quality Assurance

My Vervo Blog

If you have certain health conditions, any other vital organ deficiencies, or anything else that pertains to your health which may affect you taking any of these supplement, we suggest consulting with your healthcare professional or your doctor prior to taking any dietary supplements. We, of course want and recommend what is best for you and help you in your journey to better health and wellness, but your physician can certainly address what is necessary for you to take with your specific needs and situation.

Your wellbeing is our top priority. Any questions you may have that you are not able to find an answer to from our website, don’t hesitate to contact our customer service support team at info@myvervo.com and they will be happy to address your situation.