Contact Us

EMAIL

Check out our Frequently Asked Questions that may help you with your query and help you on how to use our site, start an account, place an order and track the progress of your order.

If you cannot find the answer to you question please email us at info@myvervo.com and we will try to get back to you with in 1 business day.

 

SOCIAL

You can get in touch with us via social media under “send message” on our Facebook page @feeltheverve and our customer service representative will get in touch with you as soon as possible.

 

TELEPHONE

You may call our Customer Service team:

  1 – 604 – 228 – 6288

  Monday – Friday

  9 AM – 6 PM PST

 

BY MAIL

You can write to us by mail at the head office address below. Note that this address will not receive any returned items, for returns and exchanges please see Returns Policy section or contact Customer Service who will advice you on how to proceed.

 

FEEDBACK

We would love to hear your feedback and opinions! We strive to make your experience better and so comments on our service or even new ideas on how to improve Vervo are always welcome.

Please note: Our customer relations department will not be able to respond to any inquiry. If you have any questions about shopping with us or regarding your order, please contact Customer Service or through your online account under Contact Us and follow the prompts.

Customer relations hours:

  Monday – Friday

  9 AM – 5 PM PST

 

USEFUL LINKS

Privacy Policy

Terms & Conditions

Returns Policy

 

HELP - MODIFYING AN ORDER

You can modify your order by accessing your order in Account. If you ordered the incorrect item, you could cancel the order up to the point of entering our warehouse process by accessing your order in your account. If you have already received your item, please read our returns policy to find out how to return the item to us. How do I make changes to my order? Note that once you have placed your order, you cannot make any changes to it. You would need to cancel the order (providing the order has not entered our warehouse process) and then place a new order.